Accessibility Tools
TRIP PORTAL DELEGATE MANUAL
Please note, scheduling through the app is for in county rides only, to book a non-emergency medical trip out of county, you must contact dispatch. Also, the app is only monitored during business hours. If a request is made after hours for a future trip, it may not be responded to until the next business day.
We are constantly working to raise the
bar on our services. If you have any
questions or concerns about your
experience, please let us know.
Steven Dubois
Executive Director
(989) 366-5309 Option #8
sdubois@roscota.net
Nichole King
Operations Manager
(989) 366-5309 Option #6
nking@roscota.net
Rhonda Cross
Mobility Manager
(989) 366-5309 Option #9
rcross@roscota.net
Kendra Couture
Dispatch/Driver Supervisor
(989) 366-5309 Option #1
kcouture@roscota.net
We have released our new dispatch software. With this new release will bring greater flexibility and more scheduling options. We now have a scheduling app that can be used from any computer or smart device. Speak to a dispatcher today to get set up. RCTA is currently facing capacity limits at certain times of the day, please schedule your trips as far in advance as possible to ensure you are on the schedule. 24 hour(previous business day) notice is preferred, but we will still make every effort to accommodate last minute scheduled trips. RCTA highly recommends that you still reach out the day of your pre-scheduled trip to verify your pick up times as times may adjust due to cancellations, additions, weather, etc. Thank you for your patience and understanding.